Frequently Asked Questions

Creating a j118 account takes just a few minutes. Click the registration button on the homepage, fill in your name, email address, date of birth and contact details, then confirm your email. Once your account is active you can explore the platform. You will need to complete KYC verification before your first withdrawal is processed.

j118 is an English-language platform designed with Pakistani users in mind, featuring PKR currency display, familiar payment references and sports coverage relevant to Pakistan including cricket, PSL and T20 tournaments. However, j118 does not hold a Pakistani gambling license. Online gambling may be restricted under the Prevention of Gambling Act, 1977. Players are solely responsible for verifying their legal compliance before participating.

No. j118's Terms and Conditions strictly permit one account per person. Registering multiple accounts — whether using different email addresses, payment methods or devices — is prohibited and will result in suspension of all associated accounts. If you believe a duplicate account has been created in your name, contact support immediately at [email protected] (plain text — not a clickable link).

j118 may request government-issued photo identification (CNIC, passport or driving licence), proof of residential address (utility bill or bank statement dated within 90 days) and proof of ownership of your payment method. KYC can be requested at any point during your account lifetime and must be completed before withdrawals are processed. Providing accurate documents speeds up the process significantly.

You must be at least 18 years of age — or the higher minimum age required by your jurisdiction — to register and use j118. This is a strict requirement. j118 conducts age verification checks and accounts found to belong to underage users are closed immediately with any associated balances withheld pending investigation. Please play responsibly and never allow minors to access your account.

Click the 'Forgot Password' link on the login page and enter your registered email address. j118 will send a secure password-reset link to that address. Follow the link within the validity window and set a new password. If you no longer have access to your registered email, contact support at [email protected] with your account details and identification for manual verification.

j118 references familiar Pakistani payment methods including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual labels. Available deposit channels are displayed in the cashier at the time of your transaction. Not all referenced names confirm an active integration at all times — please check the cashier for currently live options. These institutions are named as context only and do not endorse or support j118.

Minimum deposit amounts vary by payment method and are displayed clearly in the j118 cashier at the point of transaction. Amounts are shown with PKR currency display where applicable, so you can see exactly what you are committing before confirming. j118 does not charge deposit processing fees, though your payment provider may apply its own transaction charges independently.

Withdrawal processing times vary depending on the payment method, your KYC completion status and any compliance review requirements. j118 endeavours to process approved withdrawals promptly, but cannot guarantee specific timeframes. Withdrawals will not be processed until KYC is fully complete. If your withdrawal is taking longer than expected, contact support at [email protected] with your transaction reference.

No. j118 requires that withdrawals be made to a payment method registered in your own name that matches your KYC-verified identity. Withdrawals to third-party accounts are not permitted. If your payment account details have changed, contact support before requesting a withdrawal so that the new account can be verified before funds are released.

j118 does not typically charge its own withdrawal fees. However, your payment provider — whether a mobile wallet such as Easypaisa or JazzCash, or a bank such as HBL, UBL, Meezan Bank or Bank Alfalah — may apply its own transaction or transfer charges. These are entirely outside j118's control. Always check your provider's fee schedule before requesting a withdrawal to avoid surprises.

j118 covers a wide range of sports markets relevant to Pakistani users, including cricket (Pakistan international fixtures, PSL, T20 World Cup and ICC tournaments), football, tennis, UFC and other live sports. Cricket betting markets include match winner, innings totals, player performance and live in-play options during PSL and ICC events. j118 has no affiliation with PCB, PSL, ICC or any team — these are referenced as sports context only.

Yes, j118 offers live in-play betting across a range of sports markets. During a live event — such as a PSL T20 match or an ICC tournament fixture — odds update in real time as the game progresses. In-play markets may be suspended temporarily during key moments such as wickets, drinks breaks or video review decisions. Bets placed on suspended markets are voided automatically.

j118 offers live casino, slot games and crash games. Live casino includes classic table games with real dealers streamed in real time, covering options like roulette, blackjack and baccarat variants. Slots span a wide range of themes and volatility levels. Crash games feature a multiplier that increases until it crashes — you cash out before the crash to lock in your winnings. Game availability may vary over time.

In a crash game, a multiplier starts at 1x and increases continuously from the moment the round begins. Your objective is to cash out before the multiplier crashes. If you cash out in time, your stake is multiplied by the value shown at the moment of your cash-out. If the crash occurs before you cash out, your stake is lost. Many crash games also offer an auto-cashout feature where you preset your target multiplier.

Yes. j118 is built with a mobile-first design, meaning the full platform — sports betting, live casino, slots, crash games, account management and the cashier — is accessible directly through your mobile browser without requiring a separate app download. The platform is optimised for both Android and iOS devices and works on standard mobile data connections common across Pakistan, whether you are in Karachi, Lahore, Rawalpindi, Faisalabad or anywhere else.

Welcome bonuses on j118 are available to new users completing their qualifying first deposit. The specific bonus amount, minimum deposit threshold and wagering requirements are stated in the applicable promotion terms at the time of the offer. Wagering requirements must be met before any bonus-derived winnings can be withdrawn. One welcome bonus is permitted per person, household and IP address.

A wagering requirement is a multiplier that specifies how many times bonus funds — or a combined deposit-plus-bonus amount — must be bet before associated winnings are withdrawable. For example, a 20x wagering requirement on a PKR 1,000 bonus means PKR 20,000 in qualifying bets must be placed before withdrawal is available. Each promotion specifies its own multiplier, eligible games and expiry timeframe.

Not always. Different game types may contribute different percentages toward your wagering requirement. Sports bets and certain slots may contribute at 100%, while live casino tables or specific game categories may contribute at a lower rate. The exact contribution rates for each offer are stated in that promotion's specific terms and conditions. Always read the promotion terms before claiming a bonus.

Yes. Each j118 promotion includes an expiry period within which the wagering requirement must be completed. If the deadline passes before you have met the requirement, any remaining bonus funds and associated winnings are forfeited. The expiry period and any remaining time are visible in your account's active promotions section, so you can track your progress and plan your play accordingly.

Responsible gambling tools including deposit limits, loss limits and session time limits are available in the Responsible Gambling section of your j118 account settings. Select the tool you wish to activate, enter your desired amount or duration and confirm. Limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period before coming into force, giving you time to reconsider any decision made impulsively.

For a full overview of all available tools, visit the Responsible Gambling page.

Self-exclusion is a tool that suspends your j118 account and blocks all access for a period you choose — typically 6 months, 1 year, or indefinitely. During self-exclusion, all promotional communications are also stopped. To activate self-exclusion, go to the Responsible Gambling section of your account settings or contact support at [email protected] (plain text — not a clickable link). Requests are processed as a priority.

j118 uses HTTPS/SSL encryption to protect all data transmitted between your device and the platform. Account passwords are stored using industry-standard hashing — j118 staff cannot see your plaintext password. Access to personal data internally is restricted on a need-to-know basis. j118's full data protection practices are described in the Privacy Policy.

j118 customer support is available 24 hours a day, 7 days a week. You can reach the team by email at [email protected] — please include your account username and a clear description of your issue. For formal disputes, also include the relevant transaction or event IDs. Response times vary with query volume. Urgent account security concerns are handled as a priority. Email addresses are displayed as plain text only and are not clickable links.